Privacy Policy

We collect your name, email, message, package selection, connection count, optional device details and optional MAC address to handle inquiries, orders, billing and support. Customer records may also include a phone number and country, state, city, province or island details when provided.

For service security, fraud prevention and handling requests, we process technical connection data, including IP address and, where available, approximate region and network provider. Approximate location can be inaccurate. Access is restricted to authorized staff and service providers; this information is not published.

Hosting and email providers process data to operate the service. When IP geolocation is enabled, IPWhois receives the connection IP to return approximate location and ISP details; names, email addresses and message content are not sent to that provider. No payment card details are collected by this form. We do not add advertising or analytics trackers. Essential browser storage remembers your cookie choice for 180 days; administrator sign-in uses an essential session cookie. Optional YouTube, Vimeo or Cloudflare Stream players and externally hosted hero images are blocked until you allow optional media. A video also requires you to choose Watch video. Those providers receive connection data and may use cookies under their own policies. Use Cookie settings in the footer to reject or withdraw permission at any time. Withdrawal stops future optional loads; use browser controls to clear existing third-party cookies. Rejecting optional media does not prevent inquiries or purchases.

We use inquiry information to take steps you request before a purchase, fulfil orders and support accounts; security processing protects our legitimate interests, subject to applicable law. Optional media uses your consent. We keep information only as needed for these purposes and applicable accounting or legal duties. Use the contact form and select Support to request access, correction, deletion, portability or restriction, or to object to processing, as provided by applicable law. You may complain to your local privacy regulator. We do not sell inquiry information or share it for cross-context advertising; Global Privacy Control does not enable optional media. Our hosting, email and media providers may process data outside your country. Do not submit passwords or sensitive payment information.

Your signed-in shopping cart and support conversations are stored to manage your orders and requests. We may send automatic follow-up emails about an unpaid saved cart after approximately 3 hours, 24 hours, 3 days and 7 days. Each reminder includes a link to stop further cart reminders. Existing disabled reminder preferences are respected. Reminders stop after confirmed payment and are paused while payment requires review or confirmation. Subscription-expiration notices relate to your existing service.